Issue : Booking form is not displaying the year
Heuristic Violated : Visibility of System Status
Severity : Major
Causes: confusion, slows down tasks.
Solution : Display the full date (DD/MM/YYYY) to ensure clarity.
In the above case the format should be Feb3-Feb4 2024 or Feb3-Feb4 24
Issue: Change “Stays” with “Hotels & Stays”
Heuristic Violated : Match Between System and the Real World
Stays covers – Hotels, resorts, apartments, B&Bs, hostels
Hotels covers : Only Hotels (Clear and specific)
To balance clarity , the system can display : Hotels & Stays
First time user expect “Hotel” link for hotels.
Severity : Minor for returning user
Severity : Major for new users
Issue: System is not allowing the user to clear the recent searches.
Heuristic Violated : User Control and Freedom
Severity : Minor
Issue: “Deals” Link is hidden in the dropdown menu
Heuristic Violated : Visibility of the system status
Heuristic Violated :Recognition Rather Than Recall
Severity : Major
Issue: Clickable elements do not provide hover feedback
Heuristic Violated : Visibility of System Status
Severity : Low
Impact : Leading to reduced engagement
Issue: The slider does not allow users to swipe with the mouse
Heuristic Violated :User Control and Freedom
Severity : Medium
Impact : It disrupts navigation
Fix : Enable mouse swipe functionality for better user control
Issue: Text is hard to read due to a busy background image.
Heuristic Violated : Aesthetic and Minimalist Design
Severity : High
Impact : User struggle to read product details, it affects engagement and conversions.
Fix : Use a solid/semi-transparent background to improve text readability
Issue : The website shows “Sign In” but does not clearly suggest a “Sign Up” option, despite allowing Gmail sign-in.
Heuristic Violated : Help Users Recognize, Diagnose, and Recover from Errors
Severity : High
Impact : New user may abandon the site.
Fix : Clearly display a “Sign In / SignUp” option guide new users
Issue :The “Sign In” option has an icon on some pages but is missing it on others.
Heuristic Violated : Consistency and Standards
Severity : Low
Impact : If users depend on the icon for quick recognition, its inconsistency may lead to confusion.
Fix : Ensure the “Sign In” icon appears consistently across all pages.
Issue :Too much space makes the icon look separate from the text.
Heuristic Violated : Aesthetic and Minimalist Design
Severity : Low
Impact : If users depend on the icon for quick recognition, its inconsistency may lead to confusion.
Fix : Reduce spacing to visually associate the icon with the text.
Issue : Get Member Price links is not visible globally
Heuristic Violated :Consistency and Standards
Severity : High
Impact : may cause new users and reduce sign-ups.
Fix : Ensure the “Join Now” option is consistently visible across all relevant pages.
Issue :The homepage widget shows “Ocean Views” and “Castle Views” but does not display the number of hotels available or the starting price. Users must click inside to see these details.
Heuristic Violated : Visibility of System Statu
Severity : Medium
Impact : Lead to frustration and unnecessary clicks
Fix : Display the number of hotels and starting price directly in the widget for better transparency.
Issue :Limited iframe height hides key hotel categories, forcing excessive scrolling.
Heuristic Violated : Visibility of System Statu
Severity : Medium
Impact : Poor visibility forces users to scroll unnecessarily, reducing usability.
Fix : Display key categories outside the iframe for better visibility
Issue : Filter selections appear twice on the page, causing redundancy.
Heuristic Violated : Aesthetic and Minimalist Design
Severity : Medium
Impact : Poor usability, it can impact the experience..
Fix : Remove duplicate filters and ensure a single location for selections.
Issue : The product card slider lacks an image count indicator.
Heuristic Violated : Visibility of System Status
Severity : Medium
Impact : Lack of feedback can lead to frustration
Fix : Add dots, numbers, or a progress bar to indicate total images and position.
Issue :Users cannot view images in an overlay without leaving the category page.
Heuristic Violated : User Control and Freedom
Severity : Medium
Impact : Major, affecting the browsing experience
Fix : Enable image preview in an overlay
Issue : The site offers “Sort by Rating”, but the star rating component is missing in listing.
Heuristic Violated : Match Between System and the Real World
Severity : Medium
Impact : Reducing Clarity
Fix : Display star ratings alongside numerical values for better recognition
Issue :The heading displays approximate numbers.
Heuristic Violated : Visibility of System Status
Severity : Medium
Impact : Reducing Clarity
Fix : Show the exact property count for better clarity
Issue : Facets do not show the number of listings available for each filter option
Heuristic Violated : Visibility of System Status
Severity : Medium
Impact : Lack of count makes filtering less effective
Fix : Display listing counts next to each facet option
Issue : Card listings do not display key attributes like Free Wi-Fi or Free Cancellation upfront
Heuristic Violated : Visibility of System Status
Severity : Medium
Impact : Missing key info may lead to extra clicks
Fix : Show essential attributes directly on the card for decision making.
Issue :Apple and Facebook sign-in icons are too small, making them hard to click.
Heuristic Violated : Error Prevention & Accessibility
Severity : Medium
Impact : Impacts usability, especially for mobile users
Fix : Increase icon size with text labels.
Issue : The card does not show the current image number being viewed.
Heuristic Violated : Visibility of System Status
Severity : Medium
Impact : Lack of feedback may cause confusion.
Fix : Add image indicators e.g., 2/12 to show the current position.